Frequently Asked Questions

The unlocking service we offer allows you to use any network providers SIM card in your phone. Typically this involves unlock codes which are a series of numbers which can be entered into your mobile phone via the phones key pad to remove the network restriction and allow the use of other SIM cards. There are also other solutions which involve software or other ways to unlock your phone, so check that you are ordering the right solution for you.

We would like to assure all of our website visitors that we would never provide an illegal service. Before starting our service, extensive research was carried out into the current international laws regarding mobile devices. 

Unlocking a mobile phone so that it will accept alternative network SIM cards is legal. All mobile phones are manufactured to accept any SIM card. It is consumers legal right to have their phone unlocked!

In the USA, a recent recommendation by the comission set up to monitor and update the DMCA exempts the reverse engineering of firmware for unlocking purposes from the stringent copyright language of the DMCA. This has effectively made unlocking software completely legal in the USA for a duration of 3 years, after which the decision will be reviewed. The DMCA's report exempting unlock software can be found at this document from the US Copyright Office:

http://www.copyright.gov/1201/docs/1201_recommendation.pdf

The networks have to provide you with an unlock code if you request it, but they do charge much more than us!

It's the small (roughly 2cm by 1 cm) microchip card that you insert into a phone when it's first set up. It provides the identity of the phone for the mobile network. The SIM card is usually located behind the battery on the back of the phone.

The IMEI number is the International Mobile Equipment Identifier, this is a 15 digit number that uniquely identifies your phone. 

You simply enter *#06# (star hash zero six hash) into your phones key pad and then a 15 digit number will be displayed on the screen. You can also find your phones IMEI number on a label on the back of your phone, underneath the battery.

The unlock code will be generated from the IMEI number so it is very important you provide us with the correct IMEI number. If we do not have the correct IMEI number then we cannot generate the correct unlock code.

There are hundreds of network operators around the globe that lock their phones onto their networks. So we un-lock the SIM locks from the phone so that you can use any network you please. 

Unlocking your phone will give you freedom to purchase or use a SIM card from another network in your own country or even worldwide. Unlocking your phone will give you the opportunity to change the SIM card to a local provider when abroad, allowing much cheaper calls. It will also increase the value of your phone if you sell it.

The biggest advantage of getting your phone unlocked is choice. With your phone unlocked you can swap SIM cards at different times to get the best value of the different tariffs from the providers, you can choose which network and which tariff you want at various times. 

Mobile phones which are unlocked tend to have a greater second hand value, the value of your handset could be increased. Many people will unlock their mobiles so they can use a local prepaid SIM card when in a different country instead of using the costly 'roaming' feature provided by their current network provider.

To find out if your phone is locked, simply place a different SIM card in the phone and turn the phone on. Ensure you use a different SIM and not the SIM that the phone was supplied with. If the phone does not allow you to view the menu and displays an error message such as "SIM not valid", "Phone Restricted", "SIM not accepted" then your phone is most likely to be locked. If the phone does allow you to view the menu then the phone in unlocked .

None at all, we provide complete and easy instructions for unlocking your phone. Often it can be as simple as entering an unlock code using the phone's keypad. If there is a problem unlocking your phone using the codes we provide then we will endeavor to solve the problem to the best of our ability.

The unlock codes we supply for most handsets will be entered without any SIM card inserted. However, certain handsets do require either an alternative SIM card, or the original SIM card to be inserted in order for the unlock codes to work. 

If you obtained your phone on a contract, you should consider that the phone remains the property of the network until the end of your contract. Unlocking your phone while under contract may be a breach of your contract. You may wish to check with your contract supplier to see if unlocking is prohibited before purchasing unlock codes from us.

Removing the network restriction on your mobile phone with unlock codes is the safest form of unlocking available. You simply enter the necessary codes directly into your phone via the keypad to remove the network restriction.

This varies depending on the solution. Typically you need to provide the model, the 15 digit IMEI number of the phone and the country / network it is locked to. Usually this is enough but this does vary for each handset and solution. Either way we provide you with full easy to follow instructions to unlock your phone.

We accept a wide range of payment methods:

 

If you want to unlock one phone only :

  1. Paypal
  2. Credit/Debit Card (Dalpay)

If you are a registered customer using your account freqently we accept the following payment methods:

  1. Paypal
  2. Credit/Debit Card (Dalpay)

Order and pay your iPhone unlocking here. Your unlock will be processed following the delivery time you see . A confirmation will be sent to your email as soon as the job is done.

  • Permanently factory unlock your iPhone without jailbreaking, by whitelisting your IMEI in the Apple iTunes database.
  • All our unlocks are guaranteed to work, or your money back. No quibbles, no questions, no hassle.
  • Factory Unlock all iPhones regardless of bootloader, baseband and firmware version up to the latest iOS and beyond (if you don't know what this means, don't worry - it simply means we can unlock any handset).
  • Upgrade and Sync iPhones using iTunes without fear of ever being locked out.
  • Quickest factory unlock guaranteed.
  • Every single feature works perfectly 100%, and your warranty remains valid.
  • Always upgrade to latest firmware, with our unlocks you simply update using iTunes and your device remains unlocked.

Please make sure when ordering the handset is verified and confirmed being locked to this network only. If you are unsure please do not order, as phone will NOT be unlocked, and it may result in not getting a refund depending the solution you choose, therefore please use iPhone imei check to verify on which network your iPhone is locked. Please check features supported.

Once you receive the codes, follow our detailed instructions and enter the codes into your phone by using the phone keypad. It is simple and straight forward and will immediately unlock your phone.

You provide us with easy to find details of your phone e.g. the type, the IMEI number, country and the network that supplied the phone. This information is then used to provide an unlock code to unlock your phone. You simply follow the instructions we provide, and the phone will be unlocked - easy!

Yes, unlocking simply removes the network lock and SIM lock that are entered into the phones software when sold to you by the network. 

Your cards details are fully encrypted and processed over a secure server. We do not store your card details for maximum security. We also support PayPal,Dalpay which has a Thawte certified 128bit SSL Security site.

Sure. Please register to our website  we offer special discounts for professinal unlockers.